Warranty and Service:
Scroll Labs offers standard 1 year manufacturer’s warranty with its products. The warranty is only redeemable if the product was used following the instruction manual provided with it. If the product is not used following the instructions and actions result in damage to the pump, damage shall not be covered under the manufacturer’s warranty. Any physical damage caused by misuse or mishandling of the product shall not be covered by the warranty.
The scroll pumps and compressors have bearings which need re-greasing after 10,000 hours of running time. It is recommended that service be done by the manufacturer. The service time is usually 3-5 days depending on the type of service.
Please request an RMA number by emailing us at firstname.lastname@example.org for returns and repairs.